1. What types of procedures can FreshenUp Getaways assist with?
We specialize in facilitating cosmetic surgery, dental treatments, and orthopedic procedures with Bangkok Hospital Phuket.

2. How Does the Booking Process Work?

The process starts with an free initial consultation to understand your desired procedure. We will request photos and other relevant medical information to share with the surgeon for an accurate quote. Once you review and decide to proceed, we will:

1. Secure your surgery dates directly with the hospital.

2. Gather and upload all necessary medical documents to the hospital’s portal.

3. Is it cheaper to book through you or directly with the hospital?
The cost of your surgery remains the same whether you book through us or directly with the hospital, as the procedure rates are set by the hospital itself. Our fees are separate and cover the facilitation and support services we provide to ensure a smooth and stress-free experience.

4. Who handles payments for medical procedures?
Clients pay the hospital directly for their medical procedures. Our facilitation services, which include booking and support, are charged separately as a fee.

5. Do you accompany clients during their medical trip?
Yes, we provide a personalized care coordinator service in Phuket for up to a week or longer if needed, offering support and ensuring a comfortable experience during your medical journey.

6. What other services do you offer besides medical bookings?
Our primary focus is on facilitating medical procedures. While we do not arrange accommodations or other non-medical services, we can provide guidance and recommendations to the hotels, and services to make your stay more comfortable.

7. Can I do tours while recovering?
This depends on your specific procedure and recovery plan, which should be discussed with your surgeon. Light activities may be suitable for some clients during recovery. There are licensed tour guide operators whom we can recommend, allowing you to book directly through them for any excursions you’re interested in.

8. Are your services available only in Thailand?
Yes, currently we focus exclusively on procedures and experiences in Thailand, specifically partnering with Bangkok Hospital Phuket.

9. Do you provide consultations on which cosmetic procedures are best?
No, we do not provide medical advice. We will only discuss which procedures you are interested in so we can submit the relevant information to the surgeons for a quote. While we offer guidance and support tailored to your needs, all medical recommendations are made by accredited surgeons and qualified medical professionals.

10. What is the cost of your facilitation services?
Our fees vary based on the level of service you require. We offer tiered packages, including options for 3-day and 7-day support, with the flexibility to add additional services. .

11. Are there specific accommodations you recommend?
We do not book accommodations directly. However, we can provide recommendations for recovery-friendly hotels that our individual and group clients stay at.

12. Are there age or health restrictions for booking a procedure?
Age and health requirements depend on the specific procedure. We always encourage an in-depth consultation with medical professionals to assess individual suitability.

13. Do your care coordinators speak Thai and English?
Yes, our care coordinators are fluent in English, ensuring clear communication and seamless service.

14. Are you or your staff trained in medical procedures?
No, we are not medical professionals. Our team focuses on providing facilitation and support services. All medical procedures are carried out exclusively by accredited surgeons and hospitals.

15. How do you select partner hospitals and clinics?
We only partner with reputable, accredited hospitals and clinics, such as Bangkok Hospital Phuket. Bangkok Hospital Phuket holds Joint Commission International (JCI) Accreditation, reflecting its adherence to rigorous global healthcare standards. It is used and trusted by many cosmetic tour agencies world wide.

16. Is it safe to have surgery abroad?
There are inherent risks with any surgery, whether abroad or in your home country. We collaborate with accredited hospitals that adhere to international care standards and recommend thorough consultations with your healthcare provider to ensure you are fully informed about your procedure and its potential risks.

17. Do I need insurance for my medical trip?
Yes, obtaining appropriate medical insurance for elective surgery is a condition of booking your cosmetic procedure. Standard travel insurance policies typically do not cover elective surgery, so we highly recommend specialized travel insurance from Global Protective Solutions. This type of coverage provides financial protection and peace of mind, allowing you to focus on your procedure and recovery without concerns about unforeseen events.

18. Will there be a language barrier at the hospital?
No, the hospitals we work with have English-speaking staff, and interpreters are available when necessary to ensure clear communication throughout your stay.

19. How is my medical information handled?
We use a secure encrypted email and booking system that is fully HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation) compliant. This ensures your medical information is handled with the highest level of privacy and security, meeting stringent international standards for data protection.